Privacy and Policy
Effective Date:------------------Welcome to Matan Media LLC (“we,” “us,” or “our”). We value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with us online. By using our website or services, you agree to the terms of this Privacy Policy.
We only collect information that you voluntarily provide or that is necessary to deliver our services. This may include personal information such as your name, email address, phone number, and other contact details provided through our website forms; project or business information such as details you provide about your company, media content, or automation and design requests; payment information processed securely through third-party platforms such as Stripe, PayPal, or Square (we do not store or access your full payment card details); and technical data such as your IP address, browser type, and general site usage automatically collected for website performance and security.
We use the information you provide solely to communicate with you regarding inquiries or projects, deliver and manage our media, web design, and automation services, process payments and invoices, and maintain or improve the security and performance of our website. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We work with trusted service providers to operate our business, including Hostinger for hosting, Stripe, PayPal, and Square for payment processing, and Google Services for analytics and communication and other AI Agent Automation service providers. These third parties process information on our behalf only as needed to provide their services and are required to protect it under their own privacy and security standards.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. When information is no longer needed, it is securely deleted or anonymized. We implement reasonable administrative and technical safeguards to protect your personal data against unauthorized access, loss, or misuse. However, please note that no online platform or transmission is completely secure, and we cannot guarantee absolute security.
You may request access to or correction of your personal information, ask us to delete your information where applicable, or withdraw consent for communications at any time. To make any of these requests, please contact us using the form available on our website.
Our website may use basic cookies or similar technologies to improve site functionality and user experience. You can adjust your browser settings to refuse or delete cookies, though some site features may not function properly if cookies are disabled. Our website may contain links to external websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website after updates are posted constitutes acceptance of those changes.
If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out through the contact form on our website.
Know that WhastApp Business API and AI Agent Automation services, We Use Third Party services to Set up and connection for your Service.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. At Matan Media LLC, we are committed to transparency in how we operate and the services we provide. This Privacy and Policy page outlines our service fees, payment terms, and our commitment to your satisfaction.
AI Automation Privacy & Service Notice
Matan Media LLC provides this AI automation system as a technology platform only and does not provide legal advice or legal services.
This system may use third‑party providers including (but not limited to) cloud hosting, automation platforms (e.g., n8n, Make and similar), artificial intelligence services, telephony/voice providers, messaging services (e.g., WhatsApp/SMS), and email services. By using this system, you acknowledge that your data may be processed, transmitted, or stored by such providers under their respective terms and privacy policies.
Information submitted through this system is intended for administrative intake purposes and does not create an attorney‑client relationship. Confidential or sensitive information should only be provided as directed by the law office.
Matan Media LLC is not responsible for service interruptions, data delays, transmission errors, third‑party outages, or actions of external providers.
To the maximum extent permitted by law, Matan Media LLC disclaims liability for indirect, incidental, or consequential damages arising from use of this system.
Warning to All SMS/Voice Automation Buyers, You MUST follow:
Telephone Consumer Protection Act (TCPA), + FCC Compliance, Federal Communications Commission rules, Opt-in requirements
Robocall restrictions 👉 Violations = heavy fines, Include opt-out (“Reply STOP to unsubscribe”)
By continuing to use this application, you consent to these terms. Initials: --------
To protect yourself as a reseller and platform architect, you need to include a "Service Agreement Addendum" that every client must sign before you activate their Telnyx Flow.
This script shifts the legal burden of consent and compliance from you (the provider) to them (the business owner).
Compliance & Indemnification Agreement
1. Verification of Consent
Client (The Business) warrants that all phone numbers provided to the system have given Prior Express Written Consent to be contacted for the specific purpose of [Service Type, e.g., Booking/Transactional]. Client confirms that consent was obtained via a clear, one-to-one opt-in that explicitly named the Client's business.
2. Prohibited Content
Client agrees not to use the platform for high-risk categories including, but not limited to: Debt Collection, Marketing of Controlled Substances, or Unsolicited Political/Marketing Campaigns. Any "Transactional" flow that is modified by the Client to include "Promotional" content is the sole legal responsibility of the Client.
3. Opt-Out Management
The System includes mandatory "Reply STOP" logic. Client agrees never to bypass, disable, or ignore these opt-out requests. Client is responsible for cross-referencing their manual databases with the System’s "Do Not Call" list.
4. Indemnification
Client agrees to indemnify, defend, and hold harmless Matan Media LLC from any and all claims, statutory damages (including TCPA fines of $500–$1,500 per message), legal fees, and liabilities arising from the Client’s failure to obtain proper consent or violation of FCC/TCPA regulations.
5. Recording Disclosure
If AI Voice recording is enabled, Client is responsible for ensuring "Dual-Party Consent" compliance based on their local state laws.
The "Omni-Compliance & Indemnity" Clause
Compliance & Indemnification: Client warrants that all phone numbers and data provided for use in the system have been obtained through a legally valid, one-to-one opt-in process in strict accordance with the Telephone Consumer Protection Act (TCPA), FCC regulations, and Meta/WhatsApp Business Messaging Policies. Client acknowledges that Matan Media LLC acts solely as a technical service provider and that Client is the sole "Sender" or "Initiator" of all communications. Client agrees to (a) maintain records of consent for at least four (4) years; (b) immediately honor all "STOP" or "Unsubscribe" requests; and (c) defend, indemnify, and hold harmless Matan Media LLC from any and all claims, statutory damages (including $500–$1,500 per violation), legal fees, and regulatory penalties arising from Client's failure to obtain proper consent, unauthorized use of the platform, or any violation of federal, state, or platform-specific communication laws.
Our Services and Fees
Matan Media LLC offers a range of consulting, design, and content services tailored for businesses of all sizes. Our service fees are as follows:
Basic Web Design (Up to 5 Pages): $700
Premium Web Design: $1500
Basic Small Business App Design: $3750
Premium App Design: Varies from $8500 - $15000 per app (depending on complexity and features)
Tech Support for One Hour: $150 " Website Only" For App is $500 per Hour
WhatsApp Business API and AI Agent Automation Set Up Fee are $300 Plus $120 per month for basic option if needed us to manage plus the usage fees. Voice $0.09/Minutes SMS $0.03/sms
All other AI Agent Automation Services Vary " Per Minutes, Per 1000 Charecters, Per Hour etc.
Payment Policy and Procedures
To ensure a seamless transaction, please review our payment guidelines below:
Prepayment Requirement: All payments are required in advance unless a specific exception has been authorized by management.
Credit Card Verification: For any credit card transactions exceeding $1000, we require a copy of the cardholder’s Driver’s License and a clear image of both sides of the credit card for security verification.
Accepted Payment Methods: We accept all major credit cards, personal/business checks, Venmo, Cash App, Zelle and CASH
Returned Check Policy: Any returned checks will incur a $50 processing fee per occurrence.
Technical Responsibility & Support Policy
We provide website design and development services only. We are not responsible for third-party services, including but not limited to website hosting, domain registration, email services, software updates, security, backups, or ongoing maintenance unless explicitly stated in a separate written agreement. We may recommend or assist in selecting third-party providers (hosting, email, domains, plugins, etc.); however, all accounts, payments, performance, uptime, and support for these services remain the sole responsibility of the client and the respective provider.
Technical Support
Technical support outside the original project scope is available upon request and is billed at:
$150 per hour (minimum 1 hour)
Support time must be booked and paid in advance
A minimum 24-hour notice is required for all support requests
Emergency or same-day requests are subject to availability and may incur additional fees
For whatsapp Buisness API pricing Option contact us.
Payment Terms: To ensure a smooth workflow and project delivery, our payment terms are as follows:
Advance Payment: All payments for our services are required in advance before any work commences.
20% Total Down payment deposit for Any Project before we start.
Accepted Payment Methods:
Cash
Major Credit Cards (Visa, MasterCard, American Express, Discover) - Please note, a 3% processing fee will be applied to all credit card payments.
Check
Returned Checks: A fee of $50 will be charged for any returned checks.
Service Timelines, We strive to deliver our services efficiently and effectively:Website Design: Typically takes 3 business days from the receipt of all necessary like Payments,content and information.
App Design: May take 10 business days or more, depending on the complexity and specific requirements of the application.
Refund Policy & Terms of Service
At Matan Media LLC, your satisfaction is our priority. Please review our refund policy regarding our digital services:
Web Design Services: We offer a 7-day money-back guarantee on web design fees only. This period begins on the date of initial delivery or project completion.
AI Agent Automation: All AI Agent Automation services are strictly prepaid and are non-refundable, It may take between 3-7 business day to deploy.
Other Non-Refundable Services: Sales for Domain Hosting and any live web-published content are final.
Refund Process: To request a refund for design fees, you must submit a written request via email within 3 days of service completion.
Proprietary Restrictions & Penalties If a refund is issued for web design services, you are strictly prohibited from using the website, its assets, or our third-party supplier integrations.
Usage Prohibition: Any future engagement with the specific infrastructure or suppliers provided by us during the project is strictly forbidden upon refund.
Breach of Contract: Unauthorized use of these services following a refund will result in a mandatory compensation fee of $30,000, payable within 3 business days.
Legal Fees: You will be held liable for all associated legal and collection fees.
We are NOT resposible for the following policy, HIPAA, GDPR, SOC 2 and TCPA protection
Late Penalties: Any unpaid compensation will accrue interest at a rate of 1% daily until the balance is settled in full.
By engaging our services, the client acknowledges and agrees to these terms, Initials-------.
Company Name:_________________________ EIN# -------------------------- Date:____
Name of the Contact Person:______________________ Authorized Signature: ____________________
Address:_____________________________________________________
Telephone: __________________________ E-mail: _____________________________________
Matan Media LLC --------------------------- Owner Date:-----------------------
Matan Media LLC ©2026 All Rights Reserved