Privacy Policy – WhatsApp Business Platform & AI Communication Services

Effective Date: _____________

Matan Media LLC ("Company," "we," "our," or "us") provides AI-powered software development, web applications, automation services, AI voice agents, AI receptionists, and messaging integrations, including integrations with the WhatsApp Business Platform.

This Privacy Policy explains how we collect, use, disclose, and protect information when providing our services.

WhatsApp Business Platform

Our applications may integrate with the WhatsApp Business Platform to facilitate customer communication on behalf of our clients.

Messages exchanged through WhatsApp are transmitted through Meta's infrastructure and are subject to both this Privacy Policy and Meta's applicable policies.

We do not sell WhatsApp message content or personal information.

Information We Collect

Depending on the services provided, we may collect:

  • Business name

  • Contact names

  • Phone numbers

  • Email addresses

  • WhatsApp phone numbers

  • Conversation history

  • Appointment requests

  • Customer support inquiries

  • AI chatbot interactions

  • Voice AI interactions

  • Uploaded files

  • Website usage information

  • Device information

  • IP addresses

  • Browser information

  • Payment information processed by third-party payment providers

Payment information is processed securely by authorized third-party payment processors. Matan Media LLC does not store complete credit card numbers.

How We Use Information

We use collected information to:

  • Deliver requested services

  • Configure AI receptionists and AI agents

  • Automate customer communications

  • Respond to inquiries

  • Schedule appointments

  • Improve AI performance

  • Provide customer support

  • Maintain service security

  • Detect fraud and abuse

  • Meet legal obligations

AI Processing

Certain communications may be processed using artificial intelligence services to generate automated responses, summarize conversations, schedule appointments, answer customer questions, and improve service quality.

Clients are responsible for informing their customers when AI-assisted communications are used if required by applicable law.

Third-Party Services

Our services may integrate with third-party providers, including but not limited to:

  • Meta (WhatsApp Business Platform)

  • OpenAI

  • Google Workspace

  • Microsoft 365

  • Stripe

  • Square

  • Twilio

  • Telnyx

  • Cloud hosting providers

  • Email service providers

  • Calendar providers

  • CRM platforms

Each provider maintains its own privacy practices and policies.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

Information is retained only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, or satisfy legitimate business purposes.

Clients may request deletion of certain information, subject to applicable legal and contractual obligations.

Client Responsibilities

Clients remain responsible for obtaining all necessary permissions, notices, and legal consents required before collecting customer information or communicating through WhatsApp, AI systems, SMS, email, or other communication channels.

Clients are solely responsible for complying with applicable privacy, consumer protection, telecommunications, and marketing laws.

Prohibited Use

Our services may not be used for:

  • Spam

  • Unsolicited marketing

  • Fraud

  • Illegal products or services

  • Malware

  • Phishing

  • Harassment

  • Hate speech

  • Copyright infringement

  • Activities that violate Meta's policies or applicable law

Violation may result in immediate suspension or termination without refund.

International Processing

Depending on the services selected, customer information may be processed or stored in multiple countries through trusted cloud service providers.

Children's Privacy

Our services are not directed toward children under the age required by applicable law, and we do not knowingly collect personal information from children.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

6.5 Contact Information

For any questions, support requests, or privacy concerns, please contact us via the contact form on our website at www.matanmediallc.com.

ARTICLE 7: CLIENT SIGNATURE & ACCEPTANCE

By signing below, or by clicking "I Agree" / paying the initial deposit, the Client acknowledges that they have read this Agreement, Terms of Service, and Privacy Policy in its entirety, understand its terms, and agree to be legally bound by them. The Client acknowledges that they are the sole "Data Controller" and "Sender" of communications, and assumes full responsibility for their business's legal and regulatory compliance.

CLIENT INFORMATION:

Company Name: _________________________________________________________

EIN / Tax ID (Optional): __________________________________________________

Contact Person Name: ____________________________________________________

Title: ____________________________________________________________________

Physical Address: _________________________________________________________

Telephone: __________________________ Email: _____________________________

AUTHORIZATION:

Client Authorized Signature: __________________________ Date: ______________

Printed Name: _______________________________________

MATAN MEDIA LLC:

Authorized Signature: ________________________________ Date: ______________

Matan Media LLC - Owner / Director, Email: matanmedia924@gmail.com Website: https://matanmediallc.com